TigerLive
Privacy Policy
What TigerLive collects, why we collect it, who else sees it, and how you get it back or get rid of it.
Introduction
This Privacy Policy explains what personal information Tiger Live ("we", "us") collects when you use the TigerLive mobile application and this website, why we collect it, who we share it with, and what control you have over it.
TigerLive is a live audio and video streaming app with rooms, messaging and virtual gifting. Some information is necessarily public inside the app; this policy makes clear which.
We are the data controller for the information described here. Contact us at privacy@tigerlive.app.
Information we collect
Information you give us
| Type | Examples | When |
|---|---|---|
| Account details | Username, password (stored hashed), phone number or email address, date of birth, country | Registration |
| Profile | Display name, profile photo, bio, gender, TigerLive ID, avatar frame | When you set up or edit your profile |
| User content | Live audio and video you broadcast, room chat, direct messages, photos and voice notes you send, gifts you send and receive | While you use the app |
| Host verification | Legal name, government ID document, selfie, tax details, payout account information | Only if you apply to the creator program |
| Purchases | Coin package bought, transaction ID and receipt from the app store, purchase history | When you buy coins |
| Support and reports | Messages you send us, reports you file about other users, appeal requests | When you contact us |
We do not receive your full card number. Payments are processed by Google Play or the Apple App Store.
Information collected automatically
- Device and app data — device model, operating system version, app version, language, time zone, mobile network, crash logs and diagnostics.
- Identifiers — a device identifier and an advertising ID where your device provides one, used for security, fraud prevention and analytics.
- Log data — IP address, sign-in times, and an approximate location (country or city level) derived from your IP address.
- Usage data — rooms you join, time spent in a room, features used, gifts sent, buttons tapped, and similar interaction events.
- Cookies — on this website only, for basic functionality and aggregate traffic measurement. The app does not use advertising cookies.
We do not collect precise GPS location, and we do not read your SMS messages, call logs or contacts.
Information from third parties
- Sign-in providers such as Google give us your name, email address and profile photo when you choose to sign in with them.
- App stores confirm that a purchase completed.
- Agencies managing hosts may give us the host's account details for administration.
Device permissions we ask for
TigerLive only asks for a permission when a feature needs it, and you can refuse or revoke any of them in your device settings.
| Permission | Why TigerLive asks |
|---|---|
| Microphone | To transmit your voice when you take a seat in an audio room or go live |
| Camera | To transmit video when you broadcast, join a video room or take a profile photo |
| Photos and media | To let you choose a profile picture or send an image in chat |
| Notifications | To tell you about messages, room invitations and when someone you follow goes live |
| Storage | To cache gift animations and room themes so they load without re-downloading |
Refusing microphone or camera access does not block you from using TigerLive as a listener or viewer.
How we use your information
| Purpose | What this involves |
|---|---|
| Running the Service | Creating your account, connecting you to rooms, delivering audio and video, sending and receiving messages and gifts |
| Payments | Crediting coins, tracking spending, calculating host earnings and processing payouts |
| Safety and moderation | Reviewing reports, detecting prohibited content, enforcing bans, preventing fraud and ban evasion, protecting minors |
| Support | Answering your questions, investigating bugs, handling appeals |
| Improvement | Understanding which features are used, fixing crashes, testing changes in aggregate |
| Communication | Service notices, security alerts, and (if you opt in) news about events and features |
| Legal | Meeting tax, accounting and law-enforcement obligations, and defending legal claims |
We do not sell your personal information, and we do not share it with third parties for their own advertising.
Legal bases (EEA and UK users)
Where the GDPR or UK GDPR applies, we rely on the following legal bases:
- Contract — to provide the Service you signed up for, including rooms, messaging, gifting and purchases.
- Legitimate interests — to keep the Service safe and free from fraud, to moderate content, to secure our systems and to improve the product.
- Legal obligation — to keep financial records and respond to lawful requests.
- Consent — for optional marketing messages and for camera, microphone and photo access. You can withdraw consent at any time.
What is public inside the app
Because TigerLive is a social broadcasting app, some information is visible to other users by design:
| Visible to everyone | Private |
|---|---|
| Username, TigerLive ID, profile photo, bio, level and badges | Email address and phone number |
| Rooms you host, and your seat in a public room | Date of birth |
| Gifts you send in a public room, and room leaderboards | Direct messages, except to the person you sent them to |
| Followers and following lists | Purchase history and coin balance |
| Live audio and video while you are broadcasting | Host verification documents |
Other users can screenshot or record what happens in a public room. Treat a live room as a public place.
Who we share information with
We share personal information only with the categories of recipients below.
| Recipient | Purpose | What is shared |
|---|---|---|
| Real-time audio and video provider | Delivering live streams and in-room messages | Room ID, user ID, audio and video streams |
| Cloud hosting and database provider | Storing accounts, messages and app data | Account and content data |
| Push notification provider | Delivering notifications | Device token, notification content |
| Analytics and crash reporting | Diagnosing crashes, aggregate usage statistics | Device data, event data, pseudonymous ID |
| App stores (Google Play, Apple) | Processing purchases and refunds | Transaction and receipt data |
| Payout and identity verification providers | Paying verified hosts and meeting anti-fraud rules | Name, ID document, payout details (hosts only) |
| Law enforcement and regulators | Responding to valid legal process, or reporting child safety violations | Only what is legally required |
| Successor entity | If the business is sold or merged | Account data, under this same policy |
Edit this table before you publish. Name the actual providers you use, so it matches the Data safety form you submit to Google Play.
How long we keep information
We keep personal information only as long as we need it for the purpose we collected it, or as long as the law requires.
- Account and profile data — while your account is open, then deleted as described on the account deletion page.
- Live audio and video — not recorded or stored by us in ordinary use. Clips attached to a report are kept for up to 12 months for moderation and appeals.
- Direct messages — until you or the other person deletes them, or until your account is deleted.
- Purchase and payout records — retained after account closure for the period required by tax and financial-record law.
- Safety and ban records — a minimal record is kept after deletion so that banned users cannot simply re-register.
- Backups — purged on a rolling cycle within 90 days.
Exact periods are set out in the deletion page.
How we protect information
We use encryption in transit (TLS) for all traffic between the app and our servers, hashed and salted password storage, access controls limiting which staff can see user data, and logging of administrative access. Host verification documents are stored separately with restricted access.
No system is perfectly secure. If a breach affects your personal information and creates a risk to you, we will notify you and the relevant regulator as required by law.
Children
TigerLive is for adults aged 18 and over. We do not knowingly collect information from children. If we discover that an account belongs to someone under 18, we close the account and delete its data.
If you believe a child is using TigerLive, contact privacy@tigerlive.app and we will act promptly.
International transfers
TigerLive is operated from Bangladesh, and our service providers may store or process data in other countries, including in the United States, the European Union and Asia. Where personal data is transferred out of the EEA or the UK, we rely on Standard Contractual Clauses or another approved transfer mechanism with the provider.
Your rights and choices
Wherever you live, you can:
- Access a copy of the personal information we hold about you.
- Correct profile information, in the app or by asking us.
- Delete your account and data — see the deletion page.
- Delete some data without closing your account, such as messages, profile photo or search history.
- Export a machine-readable copy of the data you provided.
- Object or restrict certain processing based on legitimate interests.
- Withdraw consent for marketing or device permissions at any time.
- Complain to your local data protection authority.
To exercise a right, email privacy@tigerlive.app from the address on your account, or use the in-app options under Profile › Settings › Privacy. We respond within 30 days and may ask you to confirm your identity first. We do not charge for this and will not treat you differently for asking.
California residents
We do not sell or share personal information as those terms are defined by the CCPA/CPRA. You have the rights to know, delete, correct and to non-discrimination, described above.
Changes to this policy
We will update this policy when our practices change. The date at the top always shows the current version. If a change materially affects how we use your information, we will notify you in the app or by email before it takes effect.
Contact us
Questions, requests or complaints about privacy:
Tiger Live
Dhaka, Bangladesh
Privacy: privacy@tigerlive.app
Support: support@tigerlive.app
Phone: +880 1575 633259