TigerLive · developer: Tiger Live
Delete your TigerLive account and data
This page explains how to ask us to delete your TigerLive account, what we erase, what we have to keep, and for how long. It applies to the TigerLive mobile app on Google Play and the App Store.
Step by step
How to request deletion
Option 1 — in the TigerLive app
- Open TigerLive and sign inUse the account you want to delete.
- Go to Profile › SettingsTap your profile picture in the bottom bar, then the gear icon in the top right.
- Tap Account › Delete accountIt is the last item in the Account section.
- ConfirmChoose a reason, read the summary of what will be deleted, and tap Delete my account. Enter your password or the code we send you.
Option 2 — by email
- Email privacy@tigerlive.appSend it from the email address registered on your TigerLive account.
- Use the subject line "Delete my account"This routes it straight to the privacy queue.
- Include your TigerLive ID or usernameYou will find the ID under your profile name in the app.
- Reply to our confirmationWe verify it is really you, then confirm once the deletion is complete.
Before you start
Deletion is permanent and cannot be undone after the 7-day grace period. Unspent coins and any host balance below the payout threshold are forfeited. Withdraw pending earnings and export your data first.
What happens after you request deletion
| When | What happens |
|---|---|
| Immediately | Your account is disabled. Your profile, rooms, follower lists and content stop being visible to other users. You are signed out on every device. |
| Within 7 days | A grace period during which you can cancel by signing back in or replying to the confirmation email. After this, the request cannot be reversed. |
| Within 30 days | Your personal data is permanently erased from our live systems, apart from the limited records listed below. |
| Within 90 days | Encrypted backups containing your data complete their normal rotation and are overwritten. |
If you email a request instead of using the in-app option, we confirm receipt within 2 business days and then follow the same timeline.
Data that is deleted
When your deletion request completes, we permanently erase:
| Category | Included |
|---|---|
| Account credentials | Username, password hash, email address, phone number, date of birth, linked Google or other sign-in identifiers |
| Profile | Display name, profile photo, bio, gender, country, level, badges, avatar frames and other owned cosmetics |
| Social graph | Followers, following, friend lists, blocked-user list |
| Messages | Your direct message history, photos and voice notes you sent, and your copy of conversations |
| Rooms and content | Rooms you created, room settings and themes, room chat you posted, profile posts and uploaded images |
| Gifting activity | Your gift-sending history and personal gift records visible in the app |
| Virtual items | Remaining coin balance, unconverted gifts and unspent purchases, which are forfeited on deletion |
| Device and usage data | Device identifiers, push notification tokens, session logs and in-app analytics events linked to your account |
| Host verification | Identity document images and selfies collected for creator verification, once any open payout is settled |
| Support history | Support tickets and appeal correspondence, unless part of an unresolved legal matter |
Data that is kept, and for how long
A small amount of information is retained after deletion because the law requires it or because it protects other users. It is kept in restricted systems and is not used to build a profile of you.
| What we keep | Why | How long |
|---|---|---|
| Purchase and payout records: transaction IDs, amounts, dates, tax records | Required by tax, accounting and anti-money-laundering law, and for chargeback disputes | Up to 6 years from the transaction |
| A one-way hash of your email address, phone number and device ID, plus the reason for any ban | To stop a permanently banned account from re-registering, and to protect the community | Up to 3 years, or indefinitely for child-safety and serious-harm bans |
| Moderation records and evidence attached to reports made against you | To resolve open investigations, handle appeals and defend legal claims | Up to 12 months, longer if a case is open |
| Reports you filed about other users, with your identity removed | The report still matters to the case against the other user | Up to 12 months |
| Messages you sent to other users, in the recipient's own inbox | They belong to the recipient's account and we cannot delete another person's copy | Until the recipient deletes them |
| Aggregated and anonymised statistics, such as daily active room counts | These no longer identify you and cannot be linked back to you | Indefinitely |
| Encrypted backups | Backups are written in batches and cannot be edited individually | Overwritten within 90 days |
Coins are not refunded
Any unspent coins, unconverted gifts and host balance below the payout threshold are forfeited when your account is deleted. If you have a pending payout, request it and wait for it to settle before you delete.
Delete some data without deleting your account
You do not have to close your account to remove data. Inside TigerLive you can:
- Delete individual direct messages or a whole conversation.
- Remove your profile photo, bio, gender and other profile fields.
- Delete rooms you created, along with their settings and themes.
- Clear your search history and recently-viewed list under Settings › Privacy.
- Turn off personalised recommendations and analytics collection under Settings › Privacy › Data.
- Revoke camera, microphone, photo and notification permissions in your device settings at any time.
For anything you cannot remove yourself, email privacy@tigerlive.app with the subject Partial data deletion, describing what you want removed. We reply within 30 days.
Get a copy of your data first
Deletion is permanent, so download anything you want to keep before you start. Email privacy@tigerlive.app with the subject Data export from the address on your account, and we will send a machine-readable copy of your account data within 30 days.
If you cannot sign in
You can still request deletion if you have lost access to your account. Email support@tigerlive.app and include as much of the following as you can:
- Your TigerLive ID or username;
- The email address or phone number used to register;
- The approximate date you created the account;
- A recent coin purchase receipt, if you have one.
We ask for these details only to confirm the account is yours, and we delete them once the request is closed. We may refuse a request we cannot verify, to protect the real account holder.
Contact
App: TigerLive
Developer: Tiger Live
Dhaka, Bangladesh
Deletion and privacy requests: privacy@tigerlive.app
General support: support@tigerlive.app
Phone: +880 1575 633259
See also our Privacy Policy and Terms and Conditions.